Frequently Asked Questions

ToolKitX.ai is the AI product division of ToolKitX GmbH, a German software company. We build practical, GDPR-compliant AI tools for businesses. Our current products are Tooly (AI chatbot), TenderAgent (procurement intelligence), and GDPR Translator (privacy-first translation).

We are headquartered in Mainz, Germany. All our infrastructure is hosted within the European Union, ensuring full GDPR compliance and EU data residency.

No. Tooly offers a free tier with no credit card required. You can start using Tooly immediately after signing up. TenderAgent offers a free trial period as well.

Tooly works fluently in English, German, French, Spanish, Dutch, Italian, Portuguese, and many more languages. You can even ask a question in one language and receive the answer in another.

Never. Your conversations, documents, and data are never used to train or fine-tune any AI models. Your data serves one purpose only: helping you.

No. We run our own large language models on our own infrastructure. Your data never leaves our servers and is never sent to any third-party AI provider.

All data is stored and processed within the European Union in ISO 27001 certified data centers. Your data never crosses EU borders.

Yes. We provide DPAs on request for all business and enterprise customers. Contact our Trust Team at [email protected] to request one.

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Database-level encryption provides an additional layer of protection.

Tooly is a versatile AI chatbot. It can help you write emails, reports, and content; analyze and summarize documents; answer questions from your knowledge base; translate between languages; brainstorm ideas; and much more.

Tooly supports PDF, Word (.docx), Excel (.xlsx), PowerPoint (.pptx), plain text, and CSV files. Upload documents directly in the chat to analyze them.

Yes. On the Team and Enterprise plans, you can invite team members, share knowledge bases, set role-based access controls, and collaborate in shared workspaces.

TenderAgent monitors over 80 procurement portals across 40+ countries, including TED (all 27 EU member states), SAM.gov (US Federal), 50 US state portals, and many more international platforms.

You set up your business profile with your industries, capabilities, certifications, and preferences. TenderAgent AI analyzes each new tender against your profile and only alerts you to opportunities that match your business.

TenderAgent can craft personalized emails to procurement contacts based on matching tenders. It includes smart follow-up sequences, reply classification, and automatic lead scoring to help you engage efficiently.

Yes. Tooly offers a free tier with 30 messages per day, 5 document uploads per month, and 1 user. It is free forever with no credit card required.

Yes. We offer 15% off when you use 2 ToolKitX.ai products and 25% off for 3 or more products. Enterprise customers can get custom all-access pricing.

Yes. You can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle.